Mobile App

Using the MentalHappy App

Knowledge Base Mobile iOS & Android

Overview

The MentalHappy mobile app lets you join groups, connect in chat, and attend live video sessions securely. Available on iOS and Android.

In this article, you'll learn how to:

Download and log into the app
Use group chat
Join video sessions
Manage your schedule and notifications

Before You Begin

You must have a MentalHappy account
You must Join a group as a Member to chat and attend sessions
Followers can view updates but cannot interact or join sessions

1Download App

→

2Log In

→

3Open Group

→

4Chat / View Events

→

5Register

→

6Join Session

Part 1 Getting Started

Download the App

🍎

iPhone

App Store

Open App Store → Search MentalHappy → Tap Get

🤖

Android

Google Play

Open Play Store → Search MentalHappy → Tap Install

ℹ️

The app installs on your device and is ready to use once downloaded.

Log In

What to do

What happens in the system

Your account syncs with your groups and sessions.

💡

Tip: Use Forgot Password if needed to regain access to your account.

Understand the Home Screen

💬

Navigation Menu

Chat, Events, Profile & Settings

👥

Group Overview

Activity and upcoming sessions

📢

Announcements

Updates from the Group Leader

Part 2 Group Chat

Access Chat

What to do

Open your group → Tap Conversations (chat icon).

What happens in the system

Group chat opens
You can view messages from members and the Group Leader

Send Messages

What to do

Type your message → Tap Send.

You can also:

Mention members using @username
React with emojis or replies

What happens in the system

Message is visible to all group members.

What chat is used for

Daily check-ins
Welcoming new members
Session reminders
Sharing resources

💬

Example: "Hi everyone, just a reminder that our group meets tomorrow at 6 PM!"

⚠️

Important: Only Members can send messages. Followers cannot interact in chat.

Part 3 Video Sessions

Find Sessions

What to do

Go to Events / Calendar.

What happens in the system

Upcoming sessions are displayed.

Register / RSVP

What to do

Tap a session → Click Register / RSVP (optional).

What happens in the system

Your attendance is recorded
You receive reminders

💡

Tip: You can still join if you're a member, even without RSVPing.

Join Session

What to do

Tap Join Session (available ~10 minutes before start).

What happens in the system

You enter a live video session inside the app.

🎥

Sessions are led by your Group Leader in a safe, respectful space for sharing and discussion.

Quick Fixes

→ Session not visible: Refresh Events or check membership

→ Audio/video issues: Check permissions, unmute, reconnect, or switch network

Part 4 Calendar & Scheduling

Open Calendar

What to do

Go to the Events / Calendar tab.

Manage Sessions

What to do

Tap events to view details
RSVP to get reminders
Cancel RSVP if needed

💡

Tip: Check regularly so you don't miss sessions.

Part 5 Notifications

Enable Notifications

iPhone

Settings → MentalHappy → Notifications → Allow

Android

Settings → Apps → MentalHappy → Notifications → Allow

Types of Alerts

Session reminders

Chat messages

Announcements

Mentions

If not receiving alerts

→ Check login status

→ Enable notifications in device settings

→ Update the app

→ Turn off battery optimization (Android)

Part 6 Common Issues & Fixes

App crashes or freezes

Restart app, update, or reinstall

Cannot log in

Check credentials or reset your password

Missing chat or sessions

Refresh app and confirm group membership

Important Notes

📌 Platform Logic

Members: Can chat, join sessions, and participate fully
Followers: Can view updates but cannot interact
You must Join a group for full access to all features

Best Practices

✨ Recommendations

Enable notifications for timely updates
Register for sessions in advance
Keep your app updated for the best experience

Join sessions a few minutes early

Use Wi-Fi for better video quality

Engage in chat to stay connected between sessions

Not joining group before trying to chat is a common mistake — join first

Troubleshooting

Cannot join session

Ensure you are a member and logged in

Chat not working

Confirm you have joined the group (not just followed it)

No notifications

Check device settings and app permissions

Need Help?

📱

In-App

Profile / Settings → Support

🌐

Web

mentalhappy.com/support

Stay connected, anytime and anywhere 💜

The MentalHappy app helps you stay connected to your support group. Use chat, sessions, and notifications to get the most out of your experience.