Find answers to your group questions here.
What type of groups can I run or host on MentalHappy?
answer:

You can host any non-clinical, psycho-educational group related to health, mental health, wellness, or faith. This includes groups that provide education, facilitate engaging discussions, share resources, or support people through life events and challenges. If your group helps members grow, connect, and improve their wellbeing, it’s welcome on MentalHappy.

How does this platform work?
answer:

You sign up and create a virtual support group for your clients, patients, or community. You can host video group meetings, manage group participants, collect payments, and share resources — all inside the MentalHappy app (web and mobile).

How easy is it to set up a group? Do I need technical skills?
answer:

Very easy — no technical skills required. Just follow 3 simple steps and your group can be ready in about 10 minutes.

Is there a cost to host a group?
answer:

Yes — see our Pricing Page for details.

Who uses MentalHappy to host groups?
answer:

Many types of leaders and organizations host groups on MentalHappy — including therapists, coaches, healthcare professionals, mental health advocates, peer supporters, nonprofit organizations, schools, hospitals, government agencies, and community groups. Some use MentalHappy to expand their private practice, some run coaching or wellness programs, and others lead peer-support or survivor-based groups. Whether you’re helping people through life changes, health challenges, relationships, or personal growth — MentalHappy makes it simple to offer psycho-educational group support

Can I host a free support group?
answer:

Yes — you can host free or donation-based groups. You can also collect donations through the app.

How do I collect payments for my services?
answer:

You set your pricing (monthly, one-time for cohorts, free, or donation-based). Group participants pay securely through the app, and you receive payouts directly to your connected account

How often do I get paid?
answer:

Payouts are available as soon as participant payments clear via Stripe. You can also manage your payout schedule through your Stripe dashboard — you have full control of this.

Are there any fees deducted from my payments?
answer:

No additional fees beyond the platform hosting fee listed on our Pricing page. The small participant-side fee covers processing and security services.

Can group participants use insurance to pay for my services?
answer:

No — MentalHappy is a cash-based platform. Payments are made directly by participants

Can I set up a support group for an organization?
answer:

Yes — if your organization will serve more than 75 group participants across one or more groups, please contact us to discuss setup

What qualifications are needed to facilitate a support group?
answer:

You should be an experienced professional or trained facilitator in your area of focus — such as health, life events, relationships, or wellness. All groups must follow MentalHappy’s guidelines for non-clinical, peer-based support (no diagnosing, no treatment plans, no medication recommendations).

Do I need liability insurance to host a group?
answer:

No — as long as your group follows our guidelines for non-clinical support (not offering diagnosis, treatment, or medical advice). Support groups are different from therapy groups and are designed to provide safe, peer-based community and learning.

How is participant privacy protected?
answer:

MentalHappy is a HIPAA-compliant platform. Group chat is only available inside the mobile app to help prevent screenshots and protect privacy. Participant data is secure and never shared without consent.

Are Support Group Leaders considered employees of MentalHappy?
answer:

No — Support Group Leaders are independent providers using MentalHappy’s platform to host groups.

How many hours a week am I expected to commit to my group?
answer:

There are no required hours. You set the schedule and frequency for your group.

Can I limit the size of my group?
answer:

Yes — you can control group size by selecting your pricing tier, using privacy settings, and turning on “Request to Join” if you want to review new participants.

Can I message group participants between sessions?
answer:

Yes — chat is available inside the app for your group. You can also add moderators or other admins to help manage group interactions. Our platform also monitors for escalating situations, negative language, or violations of community guidelines.

Can I remove a participant from my group?
answer:

Yes — as the Group Leader, you can remove participants if needed for safety, group culture, or community guidelines.

Will MentalHappy find group participants for me?
answer:

Yes, your group will be discoverable on the MentalHappy app and website, which helps you reach more potential participants exclusively looking for support groups. Group leaders are encouraged to promote their groups as well across your client list, social media and network.

Can I share my group link on my website or social media?
answer:

Yes — you will have a unique URL for your group landing page, which you can share on your website, social media, or anywhere else. It includes full details about your group and a direct link for people to join.

Can I offer in-person groups?
answer:

Yes — you can offer in-person groups. Many leaders choose to combine in-person meetings with online group management and communication through MentalHappy.

How can I learn more about hosting my support group with MentalHappy?
answer:

Request a demo by setting up a 15-minute call with us.

How do I get technical or customer support?
answer:

Log in to the app and use in-app Support to submit a ticket or chat with our team

How is MentalHappy different from Zoom?
answer:

Zoom is for meetings; MentalHappy is purpose-built for ongoing peer support live sessions as well as sharing resources such as journaling, prompts, activities and community features.

Does MentalHappy have its own video integration?
answer:

Yes, video sessions can be hosted within the platform.

Why are breakout rooms not available in MentalHappy Video sessions?
answer:

To maintain group cohesion and trust, MentalHappy does not use breakout rooms for its support groups

Can I promote my group externally?
answer:

Yes, share your group link via email, social media, or newsletters

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