Find answers to your questions here.
What types of support groups can I find on MentalHappy
answer:

A: You can find a wide range of expert-led support groups focused on different life and health-related topics. You can browse and search for groups that interest you, or the app may suggest some based on your wellness intake.

What are support groups?
answer:

A: Support groups bring people together to share experiences, learn from one another, and build skills in a safe, supportive environment. On MentalHappy, groups are led by trained facilitators who guide the conversation and activities to promote connection and personal growth.

Can I try a group before I pay?
answer:

A: Group pricing is set by each group leader and shown before you join. Some leaders may offer free or trial options — you’ll see this on the group page.

Will the app recommend support groups for me?
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A: Yes, the app may suggest groups based on your answers during signup. You can also browse or search for groups at any time.

How much does it cost to join a support group?
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A: Group costs vary. Some groups are free, donation-based, one-time, or monthly — pricing is set by each group leader.

Are there any extra fees besides the group cost?
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A small 6% fee is added to cover credit card processing and platform services, such as security and privacy.

Is there a minimum age to join?
answer:

A: Yes — you must be 18 or older to sign up and participate.

Can I be anonymous in a group?
answer:

You can ask questions anonymously within your group. However, for safety and trust, participants are not fully anonymous on the platform

Can I use insurance to pay for a support group?
answer:

No — insurance is not accepted on the platform at this time.

What is a Support Group Leader?
answer:

Support Group Leaders or Group Facilitators guide conversations and activities in the group to encourage learning, sharing, and personal growth.

What should I expect when participating in a group?
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Each group has its own guidelines set by the facilitator, which you can review on the group page. In general, you can expect a safe space where you will feel heard, supported, and can learn from others. Participation expectations may vary by group.

Does MentalHappy offer one-on-one therapy services?
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No — MentalHappy offers expert-led peer support groups, not individual therapy sessions.

Do I have to commit long-term when joining a group?
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No — you can cancel anytime.

Can I join more than one support group?
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Yes — you can join as many groups as you like. Many participants choose to join multiple groups based on their needs and interests.

How do online group meetings work?
answer:

Video sessions take place right inside the app — no extra software is needed. You’ll see a reminder when it’s time to join, and can enter the session through the app.

How is my privacy protected?
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MentalHappy is a HIPAA-compliant platform. Group chat is available only inside the mobile app to help prevent screenshots of conversations and protect your privacy. Your personal data is secured and never shared without your consent.

How can I ask questions about a specific group?
answer:

Each group page has detailed information. If you are an active participant in the group, you can message the Group Facilitator directly. If you are not in the group yet, or have other questions, please contact Support through the app.

How do I get help with technical or account issues?
answer:

Please log in to the app and use in-app Support to submit a ticket or chat with our team.

How do I join a support group?
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After signing up, you can search or browse available groups and click “Join Group” to get started.

Do I need any special software to access MentalHappy?
answer:

No, MentalHappy works on any major browser or mobile device.

What kinds of activities happen in a group?
answer:

Activities vary by group. They can include practical exercises, video sessions, guided reflections, and peer discussions. Each group has its own focus and style, so you can read the group description before joining to learn exactly what to expect

Who can see my activity in a group?
answer:

Only other group members and the group leader can see your activity within the mobile apps. For your privacy, we also use technology that monitors and prevents screenshots during sessions to keep group interactions confidential and secure.

Can I use MentalHappy if I'm already in therapy?
answer:

Yes, many members use it alongside therapy for additional support.

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