🔧 Troubleshooting & Tech Guide

📌 Quick Fixes at a Glance

• Toggle Group Active → Dashboard → My Groups → Set group to Active.
• Refresh/Update → Pull down (mobile) or clear cache/incognito (web).
• Update App/Browser → Always use the latest version.
• Re-Sync → Log out → Log back in.
• Test on Another Device → Helps confirm if it’s device-specific.

1. Group Not Showing as Active

Why it happens:

• The group is in Draft/Paused mode or awaiting approval.
• Technical glitches or outdated app/browser.

Quick Fixes:

• Check group status: Dashboard → My Groups → Ensure toggle is Active.
• Verify approval: New groups require approval. Check email.
• If pending more than 48 hrs → Contact Support.

Refresh or update:

• Mobile: Pull down to refresh.
• Web: Clear cache or use incognito mode.

Re-publish: Edit settings → Save → Toggle Active.

🔗 See also: Earnings, Payouts & Stripe Setup — groups won’t be visible until Stripe setup is complete.

2. Session Scheduling Issues

Common problems:

• Scheduled sessions not showing for members.
• "Start Session" button missing.

Solutions:

• Confirm timing: Sessions appear 10–15 mins before start.
• Check visibility: Ensure session is set to Visible.

Platform-specific fixes:

• Mobile: Force-close → Reopen.
• Web: Disable ad blockers/extensions.
• Test another device to see if the issue is local.

3. Member Approval & Access

• Refresh (pull down on mobile / reload on web) if requests aren’t showing.
• Check filters (ensure "Approved Only" isn’t hiding pending).
• Log out → Log back in.
• If approved members can’t access: confirm they’re using the same email as approval, clear cache, or reinstall the app.

🔗 See also: Member Moderation Guide for disruptive member handling.

4. Critical App or Web Issues

• Mobile: Update app (iOS/Android) → Clear cache → Restart device → Reinstall.
• Web: Use Chrome/Firefox → Clear cookies → Disable pop-up blockers.
• Fallback: Switch platforms (try web if app fails).

5. When to Contact Support

Reach out if:

• The group remains inactive after fixes.
• Sessions vanish after scheduling.
• Member approvals fail repeatedly.

How to contact:

• In-app: Tap Help in your dashboard.
• Email: support@mentalhappy.com

Include in your message:

• Group name, session time
• Steps you’ve tried
• Device/browser info
• Screenshots if possible