💳 Support Group Payments & Access

1. Paying to Join a Group

• Find & Select a Group: Log in via the MentalHappy app or website → Browse or search for a group.
• Group Pricing:
  • Some groups are free.
  • Paid groups show a price (one-time, monthly subscription, or donation-based).
  • Prices are set by the Group Leader, not MentalHappy.
• Join Group: Tap/click Join Group (or “Request to Join”). Price appears before payment.
• Donation Groups: Choose to contribute or join free.
• Payment Details: Enter credit/debit card or use a saved method. A small 6% processing fee applies and shows before checkout.
• Confirm Purchase: After payment, you’ll see a ✅ Success message and the group appears in My Groups.
• If Payment Fails: Retry; duplicate charges will not occur.

💡 Example: Join a $20/month anxiety group → Tap Join → Enter card → Pay → See “✅ Success!” → Access unlocks instantly.

2. What You Get After Payment

• Private Group Chat (Conversations): Mobile-only chat with your group members and leader. No DMs allowed. Post, reply, or share anonymously.
• Live Sessions (Events): Scheduled video meetings, workshops, or webinars inside the app. Find times in the Events tab with reminders before start.
• Group Resources: Access handouts, PDFs, videos, or guides shared by your leader.
• Activities: Join polls, Q&As, themed discussions, or member introductions.

💡 Example: In a grief group, receive journaling prompts in Resources, attend a weekly video session, and connect daily in Conversations.

3. Finding Receipts/Invoices

• Email Confirmation: Sent within minutes from “MentalHappy Support” or “MentalHappy Team.”
• Search Tips: Look for “MentalHappy” or the group’s name in your inbox.
• Check Spam/Junk: If found, mark as “Not Spam.”
• Need Help?
  • In-app → Support Chat or Submit a Ticket
  • Email → support@mentalhappy.com (include account email, group name, payment date)

4. Refunds & Cancellations

• Refunds: Group Leaders manage requests. MentalHappy does not set policies, but refunds follow consumer protection laws.
• Donations: Contributions to donation-based groups are non-refundable.
• Subscriptions: Cancel anytime under My Groups → Settings → Manage Subscription.
• After Canceling: Access continues until the end of the current billing period.

Key Points to Remember

• Some groups are free; others require payment.
• Group Leaders—not MentalHappy—set the cost.
• A small service/processing fee is added at checkout.
• Access unlocks instantly after payment.
• Receipts are always emailed.
• Refunds are handled by Group Leaders (unless law requires otherwise).
• If you run into payment or access issues, our Support Team can help.