💵 Refund Policy for Group Leaders

When Participants Are Owed a Refund

• Group deleted before the first session → Full refund to all participants.
• Group paused or canceled before any sessions → Full refund to all participants.
• Group ends mid-series → Participants receive a prorated refund for unheld sessions.
• Drop-in/per-session model → Any prepaid canceled sessions must be refunded.
• Group paused but resumes within 30 days → No refund required.

When Refunds Are Not Required

• A participant voluntarily leaves the group.
• A participant misses a session by choice.
• Hosting fees you’ve paid to MentalHappy.

How to Refund Participants

1. Go to Group Settings → Status.
2. Click Pause Group or Delete Group.
3. If participants have paid for upcoming sessions, a refund screen will appear.
4. This screen shows number of participants affected, refund per participant, and total refund amount.
5. Click Issue Refunds & Proceed to complete the refunds.
6. After refunds, your group will be paused or deleted.

What Happens After a Refund

• Participants receive a notification with refund details (amount, method, processing time).
• You receive a confirmation notice that refunds were issued.
• Refunds are automatically sent to participants’ original payment method.

Disputes and Support

If a participant believes their refund is incorrect, they can contact MentalHappy Support directly via their refund notification. Support steps in only when issues cannot be resolved between leaders and participants.