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Your Role as a Leader
Your role is to educate, motivate, and guide your group while fostering a safe and respectful environment. MentalHappy’s support team handles serious safety issues, removals, and escalations so you can focus on your group’s purpose.
🔗 For confidentiality and content protection rules, see the Privacy & Safety Guide.
Quick Response: Handling Disruptions
- Step 1: Light Reminder
Stay calm and remind the group of guidelines.
“Let’s make sure everyone gets a chance to share.” - Step 2: Redirect
Politely guide back to topic.
“Let’s stay on today’s topic so this stays helpful for everyone.” - Step 3: Pause if Needed
Take a moment, reset tone, restate ground rules.
When to Escalate to MentalHappy
Immediately flag or contact Support if someone is:
- Using hurtful, offensive, or discriminatory language
- Harassing, bullying, or threatening others
- Sharing private member details outside the group
- Showing signs of crisis, self-harm, or suicidal thoughts
👉 Use the in-app Report/Flag feature or message Support via in-app chat.
Leader Boundaries
- You do not need to handle removals — Support manages this.
- Your focus: keeping sessions on-topic, warm, and inclusive.
- Reinforce guidelines consistently so members know expectations.
Quick Reference Table
| Issue | What You Do | What MentalHappy Does |
|---|---|---|
| Member is chatty/off-topic | Gentle reminder, redirect | — |
| Member repeats after reminder | Redirect + reset tone | — |
| Harassment, threats, offensive language | Flag/report | Contact participant, remove if needed |
| Crisis or self-harm signs | Escalate immediately | Follow-up + safety resources |
| Privacy violation | Report | Enforce confidentiality, remove if needed |
Moderator Script Examples
Reminder (light):
“Let’s give everyone space to share.”
“One person at a time helps us listen better.”
“Let’s give everyone space to share.”
“One person at a time helps us listen better.”
Redirect (firm but kind):
“That’s an important point, but let’s circle back to today’s topic.”
“That’s an important point, but let’s circle back to today’s topic.”
Confidentiality:
“Remember, what’s shared here stays here.”
“Remember, what’s shared here stays here.”
De-escalation:
“I hear some strong feelings — let’s pause to reset.”
“I hear some strong feelings — let’s pause to reset.”
Boundary-setting:
“That question is outside our scope. Please reach out privately or we can flag it for support.”
“That question is outside our scope. Please reach out privately or we can flag it for support.”
✅ Your Focus: Keep discussions safe, respectful, and purposeful. Lean on MentalHappy Support for enforcement — you don’t have to manage difficult members alone.
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