💬 Contacting Your Group Leader

Can I Send a Direct Message?

On MentalHappy, members don’t message Group Leaders privately. All communication happens in the group chat to ensure:

• Safety & Protection: Reduces misunderstandings and protects everyone.
• Group Support First: Everyone benefits from the same guidance.
• Transparency: Conversations are visible to moderators and members.
• HIPAA Compliance: Health information stays secure in monitored group chat.

How to Reach Your Group Leader

1. Open the Group Chat in the MentalHappy app (mobile or web).
2. Tag your Leader: Type @ + their username (example: @JaneDoe).
3. Write your message.
   
   Example: @JaneDoe Could you share grounding tips for anxiety this week?
4. Send it in the group — your leader will get a notification and reply in the same thread.

Benefits of Group-Only Messaging

• Shared Learning: Everyone sees the answer.
• Stronger Community: Encourages openness and trust.
• Clear Record: Guidance stays saved in chat for easy reference.

If You Need Extra Help

If your leader hasn’t responded after a reasonable time, reach out to MentalHappy Support:

• In-app: Settings → Support Chat
• Email: support@mentalhappy.com (include your account email, group name, and question)

Support can ensure your concern is addressed or guide you on next steps.

Good Practices When Tagging Leaders

• Be Clear: Ask one question at a time.
• Be Respectful: Leaders may need time to reply.
• Be Patient: Allow 24–48 hours for responses when possible.
• Be Supportive: Encourage others’ questions too — it builds stronger groups.

✅ Summary

Tag your leader in the group chat for questions or support. If you don’t get a response, MentalHappy Support is always here to help.